Privacy Policy

Introduction

acute-certificate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Submit a booking request or inquiry form
• Sign up for our services
• Contact us via email
• Subscribe to our communications

Personal Information

The personal information we may collect includes:

• Name and contact information (email address, postal address)
• Service preferences and dietary requirements
• Payment information (processed securely through third-party payment processors)
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfill your service bookings
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send administrative information and updates
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, email services)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Cookies

We use cookies and similar tracking technologies. For detailed information about our cookie practices, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

International Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 127 Culinary Lane, Kensington District, London W8 4PL, United Kingdom